New client couple returns from Maui, note I moved them from Lahania area, to Wailea shortly after the fires as a result of hotel closure and airline ticket revisions. They return to leave a wonderful report of my professional on my Google Business Reviews.
"I had the pleasure of working with Derek, a truly exceptional travel agent, and I cannot praise his service highly enough. Our trip to Maui was nothing short of an adventure, and Derek's expertise and dedication shone brightly, especially in the face of unexpected challenges.
Shortly before our trip, Maui was hit by wild fires, causing chaos and disruptions throughout the island. To make matters worse, our flight was canceled, and an excursion we were eagerly anticipating was also called off. It seemed like our dream vacation was slipping away.
Derek's immediate response and remarkable problem-solving skills saved our vacation. He worked tirelessly to rearrange our travel plans, securing us a new flight and finding alternative excursions that turned out to be even more memorable than our original choices. What amazed us most was his ability to handle everything with such calm and professionalism, alleviating our worries and ensuring we could focus on enjoying our time in Maui.
Derek's dedication and commitment to his clients go above and beyond the call of duty. His attention to detail, adaptability, and genuine care for our well-being made our Maui experience unforgettable. We felt supported and well-cared for every step of the way.
In the face of adversity, Derek truly shone as a travel agent who goes the extra mile. We're immensely grateful for his outstanding service, and we wholeheartedly recommend him to anyone seeking a travel agent who will turn challenges into opportunities and ensure your journey is as smooth as possible. Derek, you've earned our highest praise, and we can't thank you enough for making our Maui adventure truly exceptional."
Karena T - 5*****'s